TMD Studio Policies

STUDIO POLICIES - THE MUSICIAN’S DEN (updated January 2025)

SEMESTER TUITION (Fall/Winter - Winter/Spring):

• Dates: Mid-August to mid-December; Mid-January to mid-May.
• Lessons and Group Classes: Includes 16 lessons/classes per semester. The number of lessons/classes each month varies due to school holidays. Some months may have 2-3 lessons while others could have 4-5, adding up to 16 lessons/classes in total.

SUMMER TUITION (June/July):

• Includes: 7 lessons/classes, adjusted for summer holidays.

LESSON PACK TUITION:

• Validity: Must be used within the semester or summer session purchased.
• Flexibility: Lessons can be rescheduled with a 24-hour notice.
• Rescheduling: Students/parents can communicate and cancel/reschedule lessons through our Fons billing/scheduling system.

TUITION INFORMATION:

• Payment Options: Monthly billing is the default, but full payment is also an option for all tuition types.
• Pro-Rated for Late Starters: Tuition is pro-rated for students joining after the session or semester start date.
• Non-Refundable: No refunds or credits are provided for tuition.

ENROLLMENT CONTINUATION:

• Automatic Continuation: Enrollment automatically continues into the next semester or summer session, securing your current day and time slot.
• Billing: Billing will proceed on the first of each month unless discontinuation notice is provided 30 days before.
• Slot Availability: Breaks will result in loss of preferred class/day/time.
• Summer Session Specifics: Not all classes offered; specifics available online and communicated via email.

HOLIDAYS:

• Studio closes during: Fall Break (one week), Thanksgiving week (one week), Spring Break (one week), July 4th week, and 2-4 weeks between semesters/sessions.

STUDIO EVENTS:

• 2-3 per semester/summer session, including workshops and end-of-semester concerts.

CANCELLATION AND MISSED LESSONS/CLASSES:

• Lessons: 24-hour notice required for cancellations, with flexibility for sudden illness. Missed lessons must be communicated in advance, or they will not be eligible for a makeup. Students are responsible for scheduling makeup lessons.
• Group Classes: No makeups for missed classes, but students may join another class if space is available.
• Refunds: No refunds for canceled or missed lessons/classes due to illness, vacations, or other absences.
• Substitute Instructor: May be provided if the regular instructor is unavailable.
• Lessons Canceled by the Studio: These will always be rescheduled.
• Discontinuing Lessons/Classes: At least 30-day notice required.

FLEX WEEK:

• Purpose: An extra week added to the semester/summer calendar allows skipping one session without requiring makeups, accommodating unexpected changes or weather issues.

POLICY CHANGES:

• Notification: We may update policies; please check our website regularly.

PHOTO AND VIDEO RELEASE:

• Use of Media: We may use photos, short videos, or audio of students for promotion, identifying them only by first name. Families wishing to opt-out should notify admin@themusiciansden.net in writing.

HEALTH & SAFETY:

• Illness Policy: Students should not attend lessons or classes if they have symptoms of illness, such as a cough or fever within the last 24 hours. Makeup lessons for illness can be rescheduled.

GENERAL LIABILITY WAIVER:

By registering for any program at The Musician’s Den, you acknowledge and agree to the following:

• Participation Risk: Lessons, classes, or events involve some risk, including injury, stress, or property damage.
• Release of Liability: The Musician’s Den is not responsible for any claims or damages arising from participation.
• Medical Emergencies: You authorize staff to secure emergency medical care if your designated contact person cannot be reached. Costs will be your responsibility.
• Policy Agreement: You agree to follow all studio policies. Non-compliance may result in dismissal without a refund.

By registering and paying for any program at The Musician’s Den, you certify that you understand and agree to these terms.